Frequently Asked Questions

Yes. Every piece is carefully inspected and authenticated before being offered for sale.

Authentication includes researching hallmarks, construction methods, materials, and period characteristics, along with precious metal testing. Any restorations, replacements, or notable condition details are always disclosed in the item description.

Diamonds and gemstones are carefully evaluated and graded in their settings by a GIA Graduate Gemologist. Because settings can affect measurements, all grades and carat weights are approximate unless accompanied by an independent laboratory report. Diamonds weighing 1.00 carat or more are sent to GIA for independent grading.

Each ring listing includes the current U.S. ring size and details about how it fits, such as snug, true to size, or slightly loose. If you are unsure of your size, please contact us—we’ll be happy to share a few simple tips for measuring at home.

Many rings can be resized, depending on their design, materials, and condition. Please contact us before purchasing to confirm whether a specific ring can be resized and to discuss available sizing options.

Unless noted in the item description, pendants are sold without a chain, giving you the flexibility to pair each piece with a chain you already own in your preferred length, style, and metal.

Each piece is gently cleaned and polished when appropriate. We preserve its original character whenever possible, and any notable restorations are disclosed in the item description.

Yes. You will receive the exact piece pictured in the listing. Some photographs may include other items; only the item shown in the main photo is included. Most items are one of a kind and individually photographed to show their unique details and condition.

Handle all jewelry with care and avoid harsh chemicals. Many pieces can be gently cleaned with water and dish soap, but certain gemstones and closed-back settings should not be submerged. Remove jewelry before sleeping, exercising, or swimming, and store each piece separately. For specific care instructions, please contact us.

Many antique pieces are suitable for everyday wear, while others require a little more care due to their age, design, or gemstones. Each piece is different, so please contact us with questions about a specific item.

Yes, many pieces can be gently cleaned at home with water and mild dish soap. Because the safest method depends on the gemstones, setting, and condition of the piece, please contact us for specific care instructions.

Although pure gold does not tarnish, gold jewelry can develop a patina—discoloration caused by the metals in its alloy or exposure to chemicals and moisture. This is normal and does not mean the piece is not genuine gold.

We recommend storing each piece separately in a soft pouch or lined jewelry box to prevent scratches and damage. Keep jewelry in a cool, dry place away from direct sunlight and moisture.

Most orders ship the next business day. Please allow up to two business days for processing, excluding weekends and U.S. holidays.

Yes, international shipping is available to most countries. Shipping rates and available services will be shown at checkout.

Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow its progress.

Yes. All orders are insured for their full purchase value while in transit.

Each piece arrives securely packaged in a beautiful presentation box with a complimentary polishing cloth.

We accept returns on eligible items. Please review our Refund Policy for complete details, including eligibility, timeframes, and return instructions.

If your item arrives damaged, please contact us immediately and retain all original packaging. Review our Shipping Policy for complete instructions.

If you believe your package has been lost in transit, please contact us promptly so we can review the tracking and assist with the next steps. Review our Shipping Policy for complete instructions.

Yes. We accept custom orders and would be happy to help bring your ideas to life. Please contact us to discuss your vision and available options.

Yes. We can convert many pieces into rings, pendants, or necklaces to give them a new life. Please contact us with your idea for available options and pricing.

Yes. Many of our rings can be resized for an additional fee. Please contact us before purchasing to confirm whether a specific ring can be resized to your desired size.

Although we do not offer layaway, eligible customers may finance their purchase through Shop Pay Installments.

• Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Yes. We are happy to provide additional photos or videos before your purchase. Please contact us with the item and any details you would like to see more closely.

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Simply sign up with your email address to join. Membership is complimentary, and you can unsubscribe at any time.

VIP members receive an email when new pieces are available for early access, giving them the opportunity to shop before the collection is released publicly.